INDONESIAN TOURISM MAJOR STUDENT INTERNSHIP SATISFACTION: THE ROLE OF INTERNSHIP SERVICE QUALITY

  • Herry Windawaty Podomoro University
  • Antonius Adi Faculty of Tourismpreneur, Hotel Business Programme, Podomoro University
  • Douwes Lasmana Faculty of Tourismpreneur, Hotel Business Programme, Podomoro University
  • Jennifer Jennifer Faculty of Tourismpreneur, Hotel Business Programme, Podomoro University

Abstract

Internships is one of the most crucial stage in a tourism student phase of learning as It provides the necessity hands on experience so that the students are better equipped before actually works in the industry therefore the industry has to be able to provide a high quality interns experience as it would affect the satisfaction of interns. This study aims to analyze the relationship between the internship quality and internship satisfaction. The sample used in this research are 226 respondents and were analyzed by Partial Least Squares - Structural Equation Modeling(PLS-SEM) through SMARTPLS4 software. The results showed that there is a positive relationship between Internship Quality and Interns Satisfaction. This study provide insight for manager especially in Human Resource Management of Tourism industry that it is important to maintain the quality and design a high quality internship programme so that the interns are satisfied.

References

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Published
2023-06-30
How to Cite
WINDAWATY, Herry et al. INDONESIAN TOURISM MAJOR STUDENT INTERNSHIP SATISFACTION: THE ROLE OF INTERNSHIP SERVICE QUALITY. Jurnal Ekonomi dan Bisnis (EK dan BI), [S.l.], v. 6, n. 1, p. 234-239, june 2023. ISSN 2621-4695. Available at: <https://jurnal.murnisadar.ac.id/index.php/EKBI/article/view/872>. Date accessed: 15 feb. 2025. doi: https://doi.org/10.37600/ekbi.v6i1.872.
Section
Articles