ANALISIS USABILITY TESTING PADA APLIKASI MOBILE BANKING MENGGUNAKAN METODE HEURISTIC EVALUATION
Abstract
Abstract
A user interface display that is inappropriate or less user-friendly will result in users feeling uncomfortable, plus any problems that arise or errors occurring when using the application can make users potentially abandon the application they are using. This research aims to carry out usability testing on the M-Syariah mobile banking application, usability testing on an application is needed to identify problems with the interface and user experience so that recommendations for application improvements to increase user satisfaction can be made. Usability testing on the M-Syariah mobile banking application was carried out using the Heuristic Evaluation (HE) method. This HE method is based on 10 principles or aspects of usability according to Jacob Nielsen with a severity rating measurement scale. Measuring system usability in the M-Syariah mobile banking application using the HE method produces an average severity rating value of 1, namely the severity level is at the "Cosmetic Problem" level, from these findings the researcher then provides an improvement design as a recommendation that is in accordance with principles of heuristic evaluation and suggestions from respondents.
References
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[15] " Transformasi et al., “SEMINAR NASIONAL PENDIDIKAN FISIKA VII 2022 Studi Pendahuluan Identifikasi Masalah Pembelajaran Fisika di MA Badii’usy Syamsi Guna Memberikan Pengajaran yang Sesuai dengan Harapan Peserta Didik,” 2022. [Online]. Available: http://prosiding.unipma.ac.id/index.php/SNPFTelp/fax
[16] P. Fajar and Y. I. Aviani, “Hubungan Self-Efficacy dengan Penyesuaian Diri: Sebuah Studi Literatur,” Jurnal Pendidikan Tambusai, vol. 6, no. 1, pp. 2186–2194, 2022.
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[18] P. Matematika and S. Modern Ngawi, “PENGEMBANGAN PEMBELAJARAN STUDENT TEAMS ACHIEVEMENT DIVISIONS (STAD)-VIRTUAL MELALUI BREAKOUT ROOM PADA APLIKASI ZOOM MEETING B. Sasomo,” 2021.
[19] W. Purba, S. Tamba, and J. Saragih, “The effect of mining data k-means clustering toward students profile model drop out potential,” J Phys Conf Ser, vol. 1007, no. 1, p. 12049, 2018.
[20] V. M. M. Siregar and H. Sugara, “Implementation of artificial neural network to assesment the lecturer‘s performance,” IOP Conf Ser Mater Sci Eng, vol. 420, no. 1, p. 12112, 2018.
[2] M. Subhan and A. D. Indriyanti, “Penggunaan Metode Heuristic Evaluation sebagai Analisis Evaluasi User Interface dan User Experience pada Aplikasi BCA Mobile,” Journal of Emerging Information System and Business Intelligence (JEISBI), vol. 2, no. 3, pp. 30–37, 2021.
[3] F. Nugraha, D. A. Rahayu, and I. Bastian, “Analisis Tingkat Kepuasan Pengguna Aplikasi Mytelkomsel Menggunakan Evaluasi Heuristik dan Metode Pieces (Studi Kasus : Mahasiswa Kampus Karawaci Universitas Gunadarma),” Jurnal Teknologi Informasi dan Ilmu Komputer, vol. 9, no. 3, p. 463, 2022, doi: 10.25126/jtiik.2022924403.
[4] T. Purnama, I. M. A. Pradnyana, and K. Agustini, “Usability Testing Menggunakan Metode Heuristic Evaluation Pada Aplikasi E-Musrenbang Bappeda Kabupaten Badung,” Jurnal Pendidikan Teknologi dan Kejuruan, vol. 16, no. 1, p. 87, 2019, doi: 10.23887/jptk-undiksha.v16i1.17949.
[5] “USABILITY TESTING PADA SISTEM TRACER STUDY UNDIKSHA MENGGUNAKAN METODE HEURISTIC EVALUATION I Made Arya Dwi Saputra 1) , I Made Ardwi Pradnyana 2) , Nyoman Sugihartini 3),” Jurnal Pendidikan Teknologi dan Kejuruan, vol. 16, no. 1, pp. 98–108, 2019, Accessed: Dec. 31, 2023. [Online]. Available: https://ejournal.undiksha.ac.id/index.php/JPTK/article/view/18171/11350
[6] J. Mantik, M. Mulyani, K. Rizky, and N. Wardani, “Penerapan Metode Heuristic Evaluation Pada Analisis User Interface Website Simak Mahasiswa Universitas Muhammadiyah Palembang,” Online, 2022.
[7] I. G. A. A. Diah Indrayani, I. P. A. Bayupati, and I. M. S. Putra, “Analisis Usability Aplikasi iBadung Menggunakan Heuristic Evaluation Method,” Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi), vol. 8, no. 2, p. 89, 2020, doi: 10.24843/jim.2020.v08.i02.p03.
[8] Aswidani, “MENGUKUR USABILITY PADA WEBSITE SIMAK UNIVERSITAS KHAIRUN MENGGUNAKAN HAURISTIC EVALUATION METHODE,” Journal of Comprehensive Science (JCS), vol. 2, no. 10, pp. 1628–1635, 2023.
[9] R. F. A. Aziza, “Analisa Usability Desain User Interface Pada Website Tokopedia Menggunakan Metode Heuristics Evaluation,” Jurnal Tekno Kompak, vol. 13, no. 1, p. 7, 2019, doi: 10.33365/jtk.v13i1.265.
[10] W. Sudiarsa and G. B. Wiraditya, “HEURISTIC EVALUATION USABILITY ANALISYS ON INFORMATION AND TRACKING COVID-19 APPLICATION PEDULI LINDUNGI USING HEURISTIC EVALUATION,” Journal of Information Technology and Computer Science (INTECOMS), vol. 3, no. 2, 2020.
[11] A. Nahas, “Analisis Kinerja Sistem Informasi Dewan Perwakilan Rakyat Republik Indonesia Berdasarkan Persepsi Masyarakat Menggunakan Metode Heuristics Evaluation,” Jurnal Teknologi Informasi dan Ilmu Komputer (JTIIK), vol. 10, no. 5, pp. 927–934, 2019, doi: 10.25126/jtiik.2023105716.
[12] A. Marcus and W. Wang, Design, User Experience, and Usability. Practice and Case Studies: 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26--31, 2019, Proceedings, Part IV. in Lecture Notes in Computer Science. Springer International Publishing, 2019.
[13] A. Marcus and W. Wang, Design, User Experience, and Usability. Practice and Case Studies: 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26--31, 2019, Proceedings, Part IV. in Lecture Notes in Computer Science. Springer International Publishing, 2019.
[14] D. U. Hidayah, I. R. Yunita, and G. Setyaningsih, “Evaluasi Website Kuliah Online STMIK Amikom Purwokerto Menggunakan Metode Heuristik (Studi Kasus Mata Kuliah Enterprise Resource Management),” MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer, vol. 18, no. 2, pp. 171–179, 2019, doi: 10.30812/matrik.v18i2.360.
[15] " Transformasi et al., “SEMINAR NASIONAL PENDIDIKAN FISIKA VII 2022 Studi Pendahuluan Identifikasi Masalah Pembelajaran Fisika di MA Badii’usy Syamsi Guna Memberikan Pengajaran yang Sesuai dengan Harapan Peserta Didik,” 2022. [Online]. Available: http://prosiding.unipma.ac.id/index.php/SNPFTelp/fax
[16] P. Fajar and Y. I. Aviani, “Hubungan Self-Efficacy dengan Penyesuaian Diri: Sebuah Studi Literatur,” Jurnal Pendidikan Tambusai, vol. 6, no. 1, pp. 2186–2194, 2022.
[17] M. A. Sitorus, R. Simarmata, P. A. Siregar, B. Provinsi, and S. Utara, “Analisis Preferensi Jumlah Anak Ideal di Provinsi Sumatera Utara ( Analisis Data Skunder SDKI 2017) Analysis Preference of Ideal Number of Children in North Sumatra Province,” 2020.
[18] P. Matematika and S. Modern Ngawi, “PENGEMBANGAN PEMBELAJARAN STUDENT TEAMS ACHIEVEMENT DIVISIONS (STAD)-VIRTUAL MELALUI BREAKOUT ROOM PADA APLIKASI ZOOM MEETING B. Sasomo,” 2021.
[19] W. Purba, S. Tamba, and J. Saragih, “The effect of mining data k-means clustering toward students profile model drop out potential,” J Phys Conf Ser, vol. 1007, no. 1, p. 12049, 2018.
[20] V. M. M. Siregar and H. Sugara, “Implementation of artificial neural network to assesment the lecturer‘s performance,” IOP Conf Ser Mater Sci Eng, vol. 420, no. 1, p. 12112, 2018.
Published
2023-12-31
How to Cite
UTAMI, Diah Putri; KURNIAWATI, Laela.
ANALISIS USABILITY TESTING PADA APLIKASI MOBILE BANKING MENGGUNAKAN METODE HEURISTIC EVALUATION.
Jurnal Tekinkom (Teknik Informasi dan Komputer), [S.l.], v. 6, n. 2, p. 867-877, dec. 2023.
ISSN 2621-3079.
Available at: <https://jurnal.murnisadar.ac.id/index.php/Tekinkom/article/view/1001>. Date accessed: 11 oct. 2024.
doi: https://doi.org/10.37600/tekinkom.v6i2.1001.
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