PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT PADA PENJUALAN GAS MEDICAL DENGAN METODE EXTREME PROGRAMMING
Abstract
The world is facing covid 19, countries are fighting against a virus that has been declared a global epidemic or pandemic by the World Health Organization. The need for medical gas during the Covid-19 pandemic is facing very high demand, both from hospitals and individuals. The problem with PT Gasindo Andalan Sukses is that the sales process is still carried out manually, marketing and offering products by visiting prospective customer locations so that it takes longer time and the success rate is erratic because there is still a price bargaining process. Based on these problems the author aims to create a web-based medical gas sales application at PT. Gasindo Andalan Success using customer relationship management (CRM) and Extreme Programming (XP) methods. The author hopes that it will be the right solution to make it easier for companies to market their products online to consumers. Another advantage is that companies can store data easily because of a computerized system.
References
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[2] M. A. A. T. M. Furniady Dio, “Perbuatan Melawan Hukum Persaingan Usaha dalam Penjualan Tabung Gas Oksigen di Tengah Pandemi Covid-19,” Jurnal Hukum Bisnis Bonum Commune, vol. 5, 2022.
[3] A. D. H. E. Nasrullah Moh Amin, “Pusat PemantauanVolume Penggunaan Gas Medis OksigenBerbasis Komputer,” TEKNOKES, vol. 12, 2019.
[4] D. Ngelyaratan and D. Soediantono, “Customer Relationship Management (CRM) and Recommendation for Implementation in the Defense Industry: A Literature Review,” 2022. [Online]. Available: http://www.jiemar.org
[5] J. Saputra Irsandi, I. Fitri, and N. D. Nathasia, “Sistem Informasi Pemasaran dengan Penerapan CRM (Customer Relationship Management) Berbasis Website menggunakan Metode Waterfall dan Agile,” Jurnal Teknologi Informasi dan Komunikasi, vol. 5, no. 4, p. 2021, 2021, doi: 10.35870/jti.
[6] M. Warsela, A. D. Wahyudi, and A. Sulistiyawati, “Penerapan Customer Relationship Management Untuk Mendukung Marketing Credit Executive (Studi Kasus: Pt Fif Group),” Jurnal Teknologi dan Sistem Informasi (JTSI), vol. 2, no. 2, p. 78, 2021, [Online]. Available: http://jim.teknokrat.ac.id/index.php/JTSI
[7] G. Alfaridzy and I. Seprina, “Rancang Bangun Sistem Informasi Barbershop Untuk Menunjang Crm (Customer Relationship Management) (Studi Kasus: Barbershop Scissors & Co. Palembang),” Bina Darma Conference on Computer Science.
[8] H. K. D. Andipradana Aryanata, “Rancang Bangun Aplikasi Penjualan Online Berbasis Web Menggunakan Metode Scrum,” Jurnal Algoritma, vol. 9, pp. 161–1172, 2021.
[9] I. Oktaviani, K. Mustofa, and S. Maragawati, “Sistem Informasi Manajemen Pelayanan Pada Klinik Pratama Dengan Metode CRM,” 2020.
[10] M. Saleh Malawat, D. Harwini, N. Mulyani, and J. Hutahaean, “E-Commerce Penjualan Menggunakan Metode Customer Relationship Management (CRM),” Jurnal Mantik Penusa, vol. 2, no. 2, pp. 98–104, 2018.
[11] A. Lestari Sinambela and F. Krisna Marpaung, “Analisis Strategi pemasaran dalam meningkatkan volume penjualan pada PT. Aneka Gas Industri Tbk,” 2022.
[12] I. Carolina and A. Rusman, “Penerapan Extreme Programming Pada Sistem Informasi Penjualanm Pakaian Berbasis Web (Studi Kasus Toko ST Jaya)Informatika,” JURNAL INOVTEK POLBENG, vol. 4, no. 2, 2019.
[13] A. A. Manik Pratiwi, “Peran Media Sosial Dalam Meningkatkan Penjualan Online Saat Pandemi Covid-19,” Jurnal Satyagraha, vol. 03, 2020.
[14] E. Susena and T. Budi Santoso, “Sistem Penjualan Online Berbasis Website:Studi Kasus di Infomedia Komputer,” 2019. [Online]. Available: https://ojs.politeknikjambi.ac.id/elti
[15] R. Syabania and N. Rosmawarni, “Perancangan Aplikasi Customer Relationship Management (Crm) Pada Penjualan Barang Pre-Order Berbasis Website,” 2021.
[16] E. Rosinta and D. Hasibuan, “Implementasi Customer Relationship Management (CRM) Pada Aplikasi Penjualan Berbasis Web PT. Buana Telekomindo,” 2018.
[17] A. Saputri, S. Hudayah, and Z. Abidin, “Pengaruh Customer Relationship Management dan Kualitas Layanan Terhadap Kepuasan dan Loyalitas Pelanggan Media Advertising di Samarinda,” 2020.
[18] A. Nurhidayah and S. Kosasi, “Perancangan Perangkat Lunak Penjualan Berbasis Website Dengan Framework Laravel Pada Emiracase,” 2022.
[19] N. Azni Septiani and F. Yusuf Habibie, “Penggunaan Metode Extreme Programming Pada Perancangan Sistem Informasi Pelayanan Publik,” Jurnal Sistem Komputer dan Informatika (JSON) Hal: 341−, vol. 349, no. 3, 2022, doi: 10.30865/json.v3i3.3931.
[20] Q. E. Fazrin, T. Lisnawati, S. Nurhayati, J. B. Satya, and D. Alamsyah, “Penerapan Metode Pengembangan Sistem Extreme Programing (XP) Pada Aplikasi Presensi Karyawan dengan QR Code,” Building of Informatics, Technology and Science (BITS), vol. 3, no. 3, pp. 164–170, Dec. 2021, doi: 10.47065/bits.v3i3.1018.
Published
2022-12-31
How to Cite
SEPTIANI, Noer Azni; NINGSIH, Aulia Ayu.
PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT PADA PENJUALAN GAS MEDICAL DENGAN METODE EXTREME PROGRAMMING.
Jurnal Tekinkom (Teknik Informasi dan Komputer), [S.l.], v. 5, n. 2, p. 309-318, dec. 2022.
ISSN 2621-3079.
Available at: <https://jurnal.murnisadar.ac.id/index.php/Tekinkom/article/view/654>. Date accessed: 05 oct. 2024.
doi: https://doi.org/10.37600/tekinkom.v5i2.654.
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