THE EFFECT OF EMOTIONAL INTELLIGENCE AND WORK STRESS ON PERFORMANCE THROUGH EMPLOYEE SATISFACTION AT THE INVESTMENT AND ONE-STOP INTEGRATED SERVICES AGENCY OF PASURUAN REGENCY
Abstract
This study examines the influence of emotional intelligence and work stress on employee performance at the Investment and One-Stop Integrated Service Office of Pasuruan Regency (DPMPTSP), with job satisfaction as a mediating variable. Using a quantitative approach and census method involving all 73 employees, data were analyzed through the Partial Least Squares (PLS) technique using SmartPLS 3.0. The findings indicate that emotional intelligence and job stress significantly affect performance, while job satisfaction not only enhances performance directly but also mediates the effects of both emotional intelligence and job stress. These results emphasize the importance of managing emotions and maintaining job satisfaction to improve employee effectiveness within public organizations
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[2] B. Harits and T. Bhagya, “The Influence of Civil Servant Competence and Bureaucratic Reform on Organizational Performance at the Government Offices in Cianjur,” 2021. doi: 10.2991/assehr.k.210312.003.
[3] K. Kundi, Y. M., Sardar, S., & Badar, “Linking performance pressure to employee work engagement: The moderating role of emotional stability,” Pers. Rev., vol. 51, no. 3, pp. 841–860, 2022, doi: https://doi.org/10.1108/PR-05-2020-0313.
[4] D. Goleman, Leadership: The Power of Emotional Intellegence. More Than Sound, 2011.
[5] V. Ivan, M. Raed, M. AL-Lozi, and M. Maqableh, “The Impact of Emotional Intelligence on Job Performance via the Mediating Role of Job Satisfaction,” Int. J. Bus. Manag., vol. 11, p. 69, 2016, doi: 10.5539/ijbm.v11n2p69.
[6] M. Mohamad and J. Jais, “Emotional Intelligence and Job Performance: A Study among Malaysian Teachers,” Procedia Econ. Financ., vol. 35, pp. 674–682, 2016, doi: 10.1016/S2212-5671(16)00083-6.
[7] B. Lee and S. Panatik, “Emotional Intelligence and Job Performance among School Teachers,” Asian Soc. Sci., vol. 11, p. 227, 2015, doi: 10.5539/ass.v11n13p227.
[8] S. P. Robbins and T. A. Judge, Organizational Behavior. Pearson Education © 2023, 2023.
[9] D. C. Nugroho and L. A. Manafe, “THE EFFECT OF COMPENSATION, JOB STRESS AND WORK ENVIRONMENT ON JOB SATISFACTION,” Int. J. Business, Law, Educ., vol. 4, no. 2, pp. 979–989, 2025, doi: 10.56442/ijble.v4i2.272.
[10] Y. I. Wicaksono and L. Liana, “Stres Kerja, Beban Kerja, dan Lingkungan Kerja terhadap Kinerja Pegawai,” vol. 8, no. 1, pp. 93–104, 2024.
[11] P. L. D. N. Jayasinghe and I. P. Kaluarachchige, “Effect of Role Stress on Turnover Intention of Non-Executive Staff in a Selected Hotel in Sri Lanka,” in Proceedings of the 5th International Research Symposium on HRM - CIPM Sri Lanka, 2021, pp. 307–318.
[12] U. Kustiawan, P. Marpaung, U. Lestari, and E. Andiyana, “The Effect of Affective Organizational Commitment, Job Satisfaction, and Employee Engagement on Job Happiness and Job Performance on Manufacturing Company in Indonesia,” WSEAS Trans. Bus. Econ., vol. 19, pp. 573–591, 2022, doi: 10.37394/23207.2022.19.52.
[13] D. Setiagraha et al., “Pengaruh Kepuasan Kerja dan Disiplin Kerja Terhadap Kinerja Karyawan pada CV Lestari Mitra Sejahtera Banyuasin,” J. Manag. Entrep. Coop., vol. 3, pp. 25–36, 2024, doi: 10.56869/jmec.v3i1.536.
[14] I. K. Wijaya, “Pengaruh Kepuasan Kerja terhadap Kinerja Karyawan CV Bukit Sanomas,” Agora, vol. 6, no. 2, 2018.
[15] R. N. Saputra and S. Rosita, “PENGARUH KEPEMIMPINAN DAN MOTIVASI TERHADAP KINERJA PERSONEL PADA KANTOR DITPOLAIRUD POLDA JAMBI DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING,” J. Manaj. Terap. dan Keuang., vol. 12, no. 03, pp. 833–846, 2023, doi: 10.22437/jmk.v12i03.24080.
[16] A. Mamun and S. Fazal, “Effect of entrepreneurial orientation on competency and micro-enterprise performance,” Asia Pacific J. Innov. Entrep., vol. 12, p. Online Ready, 2018, doi: 10.1108/APJIE-05-2018-0033.
[17] M. Qoyyimah, T. Abrianto, and S. Chamidah, “Pengaruh Beban Kerja, Stres Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan Bagian Produksi PT. INKA Multi Solusi Madiun,” ASSET J. Manaj. dan Bisnis, vol. 2, 2020, doi: 10.24269/asset.v2i1.2548.
[18] D. Devonish, “Emotional intelligence and job performance: the role of psychological well-being,” Int. J. Work. Heal. Manag., vol. 9, no. 4, pp. 670–678, 2016, doi: https://doi.org/http://dx.doi.org/10.1108/JEIM-07-2014-0077.
[19] T. Simanjuntak and V. S. S. Sitio, “PENGARUH KNOWLEDGE SHARING DAN EMPLOYEE ENGAGEMENT TERHADAP KEPUASAN KERJA KARYAWAN NARMA TOSERBA, NAROGONG BOGOR,” J. Inov. Mhs. Manaj., vol. 2, no. 1, pp. 42–54, 2021, doi: https://doi.org/10.35968/2nrkxz20.
[20] I. Zulaikha and P. Parmin, “Analisis Pengaruh Beban Kerja dan Kecerdasan Emosional Terhadap Kinerja Pelaksana PNS dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi Pada Kesekretariatan Panwascam di Kabupaten Kebumen),” J. Ilm. Mhs. Manajemen, Bisnis dan Akunt., vol. 1, pp. 101–109, 2019, doi: 10.32639/jimmba.v1i1.400.
[21] F. G. Zama, “PENGARUH KECERDASAN EMOSIONAL DAN LINGKUNGAN KERJATERHADAP KEPUASAN KERJA PADA KARYAWANPT REKSA FINANCE CABANG LAMPUNG,” 2017. [Online]. Available: https://api.semanticscholar.org/CorpusID:149417247
[22] T. Wartono, “PENGARUH STRES KERJA TERHADAP KINERJA KARYAWAN (STUDI PADA KARYAWAN MAJALAH MOTHER AND BABY),” Kreat. , J. Ilm. Prodi Manaj. Univ. Pamulang, vol. 4, no. 2, pp. 41–55, 2017.
[23] L. A. G. Mamangkey, B. Tewal, and I. Trang, “THE INFLUENCE OF INTELLECTUAL INTELLIGENCE (IQ), EMOTIONAL INTELLIGENCE (EQ), AND SOCIAL INTELLIGENCE (SQ) ON EMPLOYEE PERFORMANCE IN THE REGIONAL OFFICE OF THE BRI MANADO,” J. EMBA, vol. 6, no. 4, pp. 3208–3217, 2018.
[24] Nurliani, H. Sunaryo, and A. R. Slamet, “PENGARUH KECERDASAN INTELEKTUAL, KECERDASAN EMOSIONAL, DAN KECERDASAN SPIRITUAL TERHADAP KINERJA KARYAWAN (Pada Karyawan Non Medis Rumah Sakit Islam Malang UNISMA),” E-JRM Elektron. J. Ris. Manaj., vol. 8, no. 8, pp. 55–65, 2019.
[25] R. Adawiyah, “STRES KERJA , PENGARUHNYA TERHADAP KINERJA KARYAWAN DENGAN,” El-Dinar, vol. 3, no. 1, pp. 27–40, 2018, doi: 10.18860/ed.v3i1.3336.
[26] N. Putri and S. Ratnasari, “PENGARUH TINGKAT PENDIDIKAN, PELATIHAN, DAN PENGEMBANGAN KARIR TERHADAP KINERJA KARYAWAN PT. ASURANSI TAKAFUL BATAM,” J. AKUNTANSI, Ekon. dan Manaj. BISNIS, vol. 7, pp. 48–55, 2019, doi: 10.30871/jaemb.v7i1.1083.
Published
2025-12-28
How to Cite
BUSROH, Muhammad et al.
THE EFFECT OF EMOTIONAL INTELLIGENCE AND WORK STRESS ON PERFORMANCE THROUGH EMPLOYEE SATISFACTION AT THE INVESTMENT AND ONE-STOP INTEGRATED SERVICES AGENCY OF PASURUAN REGENCY.
Jurnal Ekonomi dan Bisnis (EK&BI), [S.l.], v. 8, n. 2, p. 476-484, dec. 2025.
ISSN 2621-4695.
Available at: <https://jurnal.murnisadar.ac.id/index.php?journal=EKBI&page=article&op=view&path%5B%5D=2497>. Date accessed: 16 may 2026.
doi: https://doi.org/10.37600/ek&bi.v8i2.2497.
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