THE EFFECT OF SERVANT LEADERSHIP AND WORK CULTURE ON EMPLOYEE PERFORMANCE THROUGH EMPLOYEE SATISFACTION AT THE PASURUAN REGENCY SECRETARIAT
Abstract
This study aims to analyze the influence of Servant Leadership and Work Culture on the Employee Performance of the Regional Secretariat of Pasuruan Regency, both directly and through the mediating variable of Job Satisfaction. The population in this research consists of all employees of the Regional Secretariat of Pasuruan Regency, totaling 63 individuals. Due to the relatively small population size, this study employed a census method in which the entire population was used as the research sample. Data were analyzed using Partial Least Square (PLS). The results show that: (1) Servant Leadership has a positive effect on employee performance, (2) Work Culture has a positive effect on employee performance, (3) Servant Leadership positively influences employee performance through Job Satisfaction, and (4) Work Culture has a positive effect on employee performance through Job Satisfaction. These findings confirm that the implementation of servant-based leadership and a conducive work culture can improve employee performance both directly and indirectly through increased job satisfaction.
References
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[2] L. A. Manafe, M. Wahib, M. Zebua, R. Andriana, and Y. Erawati, “IS EMPLOYEE PERFORMANCE INFLUENCED BY DISCIPLINE, MOTIVATION, AND COMPETENCE? A STUDY ON SALON AND BEAUTY EQUIPMENT BUSINESS,” Int. J. Econ. Bus. Account. Res., vol. 8, no. 1, 2024, doi: 10.29040/ijebar.v8i1.12756.
[3] G. Asamoah, “UNDERSTANDING SERVANT LEADERSHIP,” Interdiscip. Res. J. Theol. Apol. Nat. Soc. Sci., vol. 1, no. 2, pp. 81–111, 2019.
[4] B. Theng, E. Wijaya, J. Juliana, E. Eddy, and A. Putra, “The role of transformational leadership, servant leadership, digital transformation on organizational performance and work innovation capabilities in digital era,” JPPI (Jurnal Penelit. Pendidik. Indones., vol. 7, p. 225, 2021, doi: 10.29210/020211164.
[5] A. Damiri, W. Prahiawan, and A. Imron, “Kinerja Karyawan Dipengaruhi Mediasi Kepuasan kerja Melalui Beban Kerja dan Servant Leadership,” J. Multidisiplin Ibrahimy, vol. 2, pp. 202–212, 2025, doi: 10.35316/jummy.v2i2.6026.
[6] I. Iswati, J. Ignatius, and G. Prastowo, “Pengaruh Servant Leadership terhadap Kepuasan Kerja dan Kinerja Karyawan di STIE IBMT Surabaya,” J. Simki Econ., vol. 8, no. 1, pp. 302–311, May 2025, doi: 10.29407/jse.v8i1.1092.
[7] A. Anjeli, R. Setiyana, I. Jalil, and Rusdi, “Pengaruh Budaya Organisasi dan Motivasi melalui Kepuasan Kerja terhadap Kinerja Karyawan PT. Dunia Barusa Meulaboh,” Cendekia Inov. Dan Berbudaya, vol. 1, pp. 256–342, 2024, doi: 10.59996/cendib.v1i3.297.
[8] W. J. Wiratama and T. Santoso, “Pengaruh Budaya Organisasi terhadap Kinerja Karyawan melalui Kepuasan Kerja dan Pembelajaran Organisasi sebagai Variabel Mediasi terhadap Karyawan PT. Bhumi Phala Perkasa,” Agora, vol. 10, no. 1, 2022.
[9] S. Dethan, J. Foeh, and H. Manafe, “Pengaruh Motivasi, Lingkungan Kerja, dan Budaya Organisasi terhadap Kinerja Pegawai Melalui Kepuasan Kerja sebagai Variabel Mediasi (Kajian Studi Literatur Manajemen Sumber Daya Manusia),” J. Ekon. Manaj. Sist. Inf., vol. 4, pp. 675–687, 2023, doi: 10.31933/jemsi.v4i4.1460.
[10] W. A. S. Wibowo and Y. C. Ramadhani, “PENGARUH GAYA KEPEMIMPINAN, MOTIVASI KERJA, DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN PT CANTIKA ANGGUN KARYA,” J. Ilm. Manaj. DAN BISNIS, vol. 3, no. 3, pp. 259–273, 2024, doi: https://doi.org/10.24034/jimbis.v3i3.6971.
[11] A. Apryanti, M. Hidayat, and A. Daud, “Peran Kepuasan Kerja Dalam Memediasi Servant Leadership dan Budaya Organisasi Terhadap Kinerja Pegawai,” Nobel Manag. Rev., vol. 2, pp. 381–392, 2021, doi: 10.37476/nmar.v2i3.2250.
[12] F. Pohan, “Pengaruh Servant Leadership dan Reward Terhadap Kinerja Karyawan Perusahaan PT General Indah Mustika,” J. Bus. Econ. Res., vol. 2, no. 2, 2021, doi: https://doi.org/10.47065/jbe.v2i2.818.
[13] A. Devi and S. Subiyantoro, “Implementation of Democratic Leadership Style and Transformational Head of Madrasah in Improving The Quality,” Nidhomul Haq J. Manaj. Pendidik. Islam, vol. 6, pp. 14–26, 2021, doi: 10.31538/ndh.v6i1.1162.
[14] W. Harwiki, “The Impact of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behaviour (OCB) and Employee Performance in Women Cooperatives,” Procedia - Soc. Behav. Sci., vol. 219, pp. 283–290, 2016, doi: 10.1016/j.sbspro.2016.04.032.
[15] I. Maharani and S. Efendi, “PENGARUH BUDAYA ORGANISASI, KOMITMEN ORGANISASI, KOMPENSASI, DAN ETOS KERJA TERHADAP KINERJA PEGAWAI KEMENTERIAN KETENAGAKERJAAN REPUBLIK INDONESIA,” Oikonomia J. Manaj., vol. 13, no. 2, 2024, doi: 10.47313/oikonomia.v13i2.505.
[16] J. Jamaluddin, R. Salam, H. Yunus, and H. Akib, “Pengaruh Budaya Organisasi terhadap Kinerja Pegawai pada Dinas Pendidikan Provinsi Sulawesi Selatan,” J. Ad’ministrare, vol. 4, p. 25, 2017, doi: 10.26858/ja.v4i1.3443.
[17] Adzansyah, D. Fauzi, I. Putri, N. Fauziah, S. Klarissa, and V. Damayanti, “Pengaruh Pelatihan, Motivasi Kerja, dan Kecerdasan Emosional Terhadap Kinerja Karyawan (Literature Review Manajemen Kinerja),” J. Ilmu Manaj. Terap., vol. 4, no. 4, pp. 498–505, 2023.
[18] S. Priyadharsan and P. Nithiya, “Association between the Organizational Culture and Employees" Performance,” Int. J. Res. Innov. Soc. Sci., vol. 4, no. 8, pp. 2454–6186, 2020.
[19] M. Puspita and D. Maylazahira, “Systematic Literature Review: Pengembangan Budaya Organisasi dan Kepemimpinan yang Ideal Bagi Karyawan Generasi Milenial,” Econ. Prof. Action, vol. 5, pp. 8–20, 2023, doi: 10.37278/eprofit.v5i1.577.
[20] S. P. Robbins and T. A. Judge, Organizational Behavior. Pearson Education © 2023, 2023.
[21] W. Chang, Y. Wang, and T. Huang, “Work Design–Related Antecedents of Turnover Intention: A Multilevel Approach,” Hum. Resour. Manage., vol. 52, 2013, doi: 10.1002/hrm.21515.
[22] T. Wright and D. Bonett, “Job Satisfaction and Psychological Well-Being as Nonadditive Predictors of Workplace Turnover,” J. Manage., vol. 33, pp. 141-, 2007, doi: 10.1177/0149206306297582.
[23] E. CANDRA, “PENGARUH GAYA KEPEMIMPINAN DAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN DENGAN KEPUASAN KERJA KARYAWAN SEBAGAI VARIABEL INTERVENING,” J. Ar-Ribhu, vol. 3, no. 1, pp. 1–23, 2020.
[24] A. Apriyanti and U. Fadli, “ANALISIS PERILAKU KERJA PEGAWAI KELURAHAN NAGASARI KARAWANG,” Prim. J. Ilm. Multidisiplin, vol. 1, pp. 260–267, 2023, doi: 10.55681/primer.v1i3.141.
Published
2025-12-28
How to Cite
WIDODO, Agung Soleh et al.
THE EFFECT OF SERVANT LEADERSHIP AND WORK CULTURE ON EMPLOYEE PERFORMANCE THROUGH EMPLOYEE SATISFACTION AT THE PASURUAN REGENCY SECRETARIAT.
Jurnal Ekonomi dan Bisnis (EK&BI), [S.l.], v. 8, n. 2, p. 452-459, dec. 2025.
ISSN 2621-4695.
Available at: <https://jurnal.murnisadar.ac.id/index.php?journal=EKBI&page=article&op=view&path%5B%5D=2500>. Date accessed: 16 may 2026.
doi: https://doi.org/10.37600/ek&bi.v8i2.2500.
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